Refund policy

The sales contract takes effect as soon as the payment is validated.

No return or refund is possible, except if the goods received do not conform to the order. In this case, the products must be returned within 14 days of receipt. The products concerned must be returned in their original state and complete. The return costs are at the buyer's expense.

For the following cases, Bnaturellea declines all responsibility:

- Return of an order due to an address error or an incomplete address. The order can be reshipped against payment of new shipping costs.

- Return of an order following the non-recovery of it within the time limit with the services of the provider of the delivery. A new order can be sent on request of the purchaser, thus being the subject of a new invoice with load of this one.